Payments, Shipping & Returns
PAYMENT
WHAT PAYMENT METHODS DO YOU ACCEPT?
I accept all major credit cards and payments made through PayPal.
IS MY INFORMATION SECURE?
Yes, this site is certified Level 1 PCI DSS compliant which is an information security standard for handling credit card and debit card information. This website is hosted by Shopify, and is certified Level 1 PCI DSS compliant (more information here) https://www.shopify.com/pci-compliant
SHIPPING
DELIVERY
Prints are available in the contiguous United States, Canada, Australia, EU and UK, and are produced and shipped from my local partner labs in each country (Germany for EU). If you are located in Hawaii or Alaska and would like to order a print, please contact me for a shipping quote. Your order will be delivered to the address you supply when placing an order in the shop; if you would like it sent to a different address, please contact me at contact@ccoylephotography.com.
DELIVERY TIMES
In the US, prints are normally delivered within 2-3 weeks of ordering. Turnaround times for metal, canvas, acrylic glass, and framed prints up to 20x30 inches is 3-4 weeks. Large prints (24x30 inches and up) currently have a 6-9 week turnaround time.
SHIPPING COST
All items ship for free in the contiguous United States. Shipping costs in Canada, Australia, EU and the UK are weight based and calculated at checkout.
SHIPPING METHODS
USA: Smaller prints are shipped via USPS in a plastic sleeve backed with cardboard inside a stiff envelope. Medium and large prints (16x16 and up) are rolled in a plastic sleeve, placed inside a sturdy tube and shipped via FedEx. Framed prints are carefully wrapped and boxed and shipped via UPS. Orders with multiple framed prints, as well as oversized framed prints are shipped via freight. Acrylic glass, Metal, and Canvas prints are shipped via FedEx.
Canada: Canada Post
Australia: Australia Post
EU: DHL
UK: Royal Mail / DHL
TRACKING INFORMATION
A tracking number will be sent to you once your print has shipped, which includes a link to check the status of the shipment.
REFUNDS & EXCHANGES
LOST / STOLEN PACKAGE
If you think your order is lost in the mail, first check the tracking details. If the package is in transit, the tracking information should indicate an expected delivery date. If the tracking information indicates that the package was delivered but you have not received it, please contact us as soon as possible at cattie@ccoylephotography.com.
RETURNS / EXCHANGES
All orders are custom printed and all sales are final, so please read all product descriptions thoroughly before ordering. We are unable to accept exchanges or refunds for change of mind.
If you want to cancel an order, please contact us within 2 hours of placing the order. After 2 hours, your order will be forwarded to the lab and considered final.
If you received the wrong item or your order was damaged in transit please contact us as soon as possible at cattie@ccoylephotography.com to arrange for a replacement. In the case of damaged orders, please make sure to take pictures of both the outside of the box and the damage to the print / frame, as photos are needed to file a claim with the carrier.